Frequently Asked Questions

Do you charge for the first meeting?

The first meeting is FREE where we’ll be happy to answer your questions and talk to you about your accounts, tax or business affairs.

What is the benefit of having a Chartered Certified Accountant?

Belonging to one of the main Chartered bodies means that you are dealing with accountants who are highly trained and be assured that if there are any problems, the ACCA will be at hand to listen to your problem.

Can you improve on my current accountants offering?

If you come into see us, we are sure that we will be able to suggest improvements to your current situation.

Why should I come to Jays Accountants?

You just need to see what our clients have been saying for many years about our services. We are interested in building long term working relationships with clients.

What size of business does Jays Accountants handle?

From small sole trader to £5m turnover family businesses – we have the skills and resources to handle a range of business types and industries.

What software can Jays use for my business?

If there is a particular software you use, we can work with that. But if you need help in deciding what software you should use, we can advise on that too.

Can you setup cloud accounting for my business using Xero or Sage?

We have been setting up and training clients to use a range of accounting solutions but we have found Xero to be the best with Sage coming in second.

Do I need to learn bookkeeping?

You can do as much or as little as you want. Remember your primary aim is to successfully run your business – we can accommodate all working arrangements.

Do I need to come in and see you or can I talk to you over the telephone?

It is best to come in and see us but if that is not convenient, the initial meeting can be over the telephone. However, we will need to see you in person at some point due to Money Laundering regulations.

My current accountant has made a mess of my tax, what can I do?

Sadly, we see this now and again. We have look into the problem and suggest a course of action. If your current accountant is Chartered, you may be able to recover rectification costs if you can show their Regulator that the accountant has made those mistakes.

If the person handling my business goes on holiday, how can I get help?

You are in good hands here because everybody at Jays is aware of each client. We are a small firm and we work as a Team.

How does Jays Accountants bill me?

Based on the type of services you want us to provide, we provide a schedule of charges that will apply and monitor that with our time ledger. We normally bill on a quarterly basis for VAT clients or when we have completed the work.

Can I have a fixed monthly fee?

We now offer fixed monthly fee plan that will be for a minimum period of 12 months.

How do I change accountants?

If you would like Jays to be your new accountants, then all you need to do is to write to your old accountants informing them of your decision. If they are Chartered, then the handover will be smooth but in any event it is rare for any problems to arise in changing accountants.

I don’t know what I can claim against my business income?

It will depend on your business as any expense that you incur for the business should be tax recoverable. Where there is a problem is when there are expenses that could be personal and business such as your mobile telephone.

Can Jays deal with HM Revenue & Customs on my behalf?

If we have prepared your tax returns, we will deal with HM Revenue & Customs should any questions arise.

I have a rental property that I have not disclosed to the HM Revenue & Customs, am I in trouble?

There is an Amnesty in force that enables taxpayers to tell them about these properties. You will pay the tax, interest and a small penalty. If they find out you have a property that you have not declared, the penalty could be as high as 100% of the tax due.

Our Complaints Procedure

If you feel that we have not provided a professional service to you, our complaint procedures are that you first contact Ram Panesar to address your concern.

If you feel that we still have not resolved the issue/concern or you feel that we have fallen well below the standard expected, then as members of the ACCA, you can address your concern to them and they will help you to resolve matters. This is the reason why it is important to always use a Chartered Certified Accountant. You should ensure that such option is available when you engage any other accountant, if we cannot meet your needs.

You can find out more details abut the ACCA from here:

https://www.accaglobal.com/vn/en/footertoolbar/contact-us/make-a-complaint-about-an-acca-member.html

What Our Clients Say

We are a happy firm, with happy staff but most importantly we have happy clients! Here is a selection of what some of them are saying about us:

Incredibly personable and we have built a strong relationship which is completely based on trust, honesty and transparency.

Our transition to Jays Accountants has been seamless and we have been very impressed at the speed with which they have become familiar with our business. We cannot recommend them enough and have already passed on their details to a number of our business contacts.

We have used Jays from the start and rely on them not just for bookkeeping and accounts but to advise on how we can best meet some of the challenges of financial management in a fairly complex, international and fast-moving business.

I have found them to live up to their promise of ‘making numbers talk’. They have taken on everything from filling in forms on our behalf to our monthly payroll and have trained us to use a more streamlined ongoing accountancy system… They are always there at the end of the phone to offer us help and advice.

…provides a reliable and cost effective service for routine matters such as payroll, and VAT, yet is always available to deal with the more difficult questions of tax, finance, leasing etc.

With their professional attitude and flexible approach, we would have no hesitation is recommending them to any potential client.

Getting comprehensive advice that goes beyond routine accounting and in plain English is vital for new and growing businesses.

Professional and efficient throughout the whole process……with a high level of integrity with very reasonable rates.

Not knowing which accountant to approach, I happened across Jays Accountants while searching the internet. Liking what I read I made contact with Jays and I have to say that I have not been disappointed.

I’ve recommended him to many of my colleagues and friends and based on their consistently positive feedback I know he provides a high quality of service to all of his customers.

Ram is dependable and knowledgeable and has a transparent ‘no nonsense’ way of guiding people through the complicated process of keeping books, paying tax and managing accounts.

Jays do offer a complete “start-up service” for small businesses which can include all the accountancy services necessary to … maintain the business: tax, VAT, annual reports, PAYE, dividends etc etc. I would not hesitate to recommend Jays.

Many thanks for your work, advice and assistance over the last three years, and should I venture back to start another business, I would not hesitate to use your services again.

Ram was very supportive when I was setting up my own business; he recognised, and advised me, when it was appropriate to evolve my business to maximise my income. Ram is personable and approachable. I have no hesitation in recommending his services to others.

Ram has provided us with efficient year end accounting, regular guidance on best tax practice and deliver clear advice to help us manage our growth. Most important he has a confident approachable manner.

Jays Accountants has been fully responsible for the annual accounts and ongoing accounting support for all aspects of my business since 1992. On all occasions Jays accountants have provided the financial leadership required. Always professional, always trustworthy and great results.

Jays provides me with the confidence of knowing my accounts and financial returns are in order so that I can concentrate on the other aspects of running a successful business. Ram and his team at Jays run a professional business with a personal touch.

They have revolutionised the way we deal with our financial and management accounting as a business.

Ram is a true professional who works to the highest standards. He offers good advice and he is customer focussed, always adding the personal touch to our business dealings. I would not hesitate to recommend Ram and ‘Jays’ to anyone.

The team at Jays have supported our business growing from a single employee to a team of six. Jays have provided us with Bookkeeping, Payroll, VAT, Monthly management accounting (to very tight deadlines) and Statutory accounts required for a UK Limited company.

There are few Accountants out there that offer sound, structured and relevant personal and commercial advice. I have used Ram at Jays for many years as he has consistently delivered accounts on time and accurately.

Ram is the man with a plan when it comes to saving tax. He provided sound advice on tax-planning and money saving to a client of mine who was facing a large capital gain problem. As a general accountant he is approachable, knowledgeable, practical and down-to-earth.

I have found Ram to be very professional, trustworthy and dependable in all my dealings with him. He provides excellent advice and service.

They have been a breath of fresh air for our business. Key strengths include the interest and energy.

We have more, but that would be just showing off! Why not call us today and find out exactly why over 400 of our clients are happy? We’ll make sure that you leave our office with a smile and the confidence that we’ll help you and your business.

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