01252 375 466 / 07359 083 549

Frequently Asked Questions

Do you charge for the first meeting?

The first meeting is FREE where we’ll be happy to answer your questions and talk to you about your accounts, tax or business affairs.

What is the benefit of having a Chartered Certified Accountant?

Belonging to one of the main Chartered bodies means that you are dealing with accountants who are highly trained and be assured that if there are any problems, the ACCA will be at hand to listen to your problem.

Can you improve on my current accountants offering?

If you come into see us, we are sure that we will be able to suggest improvements to your current situation.

Why should I come to Jays Accountants?

You just need to see what our clients have been saying for many years about our services. We are interested in building long term working relationships with clients.

What size of business does Jays Accountants handle?

From small sole trader to £5m turnover family businesses – we have the skills and resources to handle a range of business types and industries.

What software can Jays use for my business?

If there is a particular software you use, we can work with that. But if you need help in deciding what software you should use, we can advise on that too.

Can you setup cloud accounting for my business using Xero or Sage?

We have been setting up and training clients to use a range of accounting solutions but we have found Xero to be the best with Sage coming in second.

Do I need to learn bookkeeping?

You can do as much or as little as you want. Remember your primary aim is to successfully run your business – we can accommodate all working arrangements.

Do I need to come in and see you or can I talk to you over the telephone?

It is best to come in and see us but if that is not convenient, the initial meeting can be over the telephone. However, we will need to see you in person at some point due to Money Laundering regulations.

My current accountant has made a mess of my tax, what can I do?

Sadly, we see this now and again. We have look into the problem and suggest a course of action. If your current accountant is Chartered, you may be able to recover rectification costs if you can show their Regulator that the accountant has made those mistakes.

If the person handling my business goes on holiday, how can I get help?

You are in good hands here because everybody at Jays is aware of each client. We are a small firm and we work as a Team.

How does Jays Accountants bill me?

Based on the type of services you want us to provide, we provide a schedule of charges that will apply and monitor that with our time ledger. We normally bill on a quarterly basis for VAT clients or when we have completed the work.

Can I have a fixed monthly fee?

We now offer fixed monthly fee plan that will be for a minimum period of 12 months.

How do I change accountants?

If you would like Jays to be your new accountants, then all you need to do is to write to your old accountants informing them of your decision. If they are Chartered, then the handover will be smooth but in any event it is rare for any problems to arise in changing accountants.

I don’t know what I can claim against my business income?

It will depend on your business as any expense that you incur for the business should be tax recoverable. Where there is a problem is when there are expenses that could be personal and business such as your mobile telephone.

Can Jays deal with HM Revenue & Customs on my behalf?

If we have prepared your tax returns, we will deal with HM Revenue & Customs should any questions arise.

I have a rental property that I have not disclosed to the HM Revenue & Customs, am I in trouble?

There is an Amnesty in force that enables taxpayers to tell them about these properties. You will pay the tax, interest and a small penalty. If they find out you have a property that you have not declared, the penalty could be as high as 100% of the tax due.

Our Complaints Procedure

If you feel that we have not provided a professional service to you, our complaint procedures are that you first contact Ram Panesar to address your concern.

If you feel that we still have not resolved the issue/concern or you feel that we have fallen well below the standard expected, then as members of the ACCA, you can address your concern to them and they will help you to resolve matters. This is the reason why it is important to always use a Chartered Certified Accountant. You should ensure that such option is available when you engage any other accountant, if we cannot meet your needs.

You can find out more details abut the ACCA from here:


What Our Clients Say

We are a happy firm, with happy staff but most importantly we have happy clients! Here is a selection of what some of them are saying about us:

Rob Anderson
Rob Anderson
Professional but friendly service, they explained things every step of the way and gave me full confidence in their service. I can’t recommend them highly enough and will definitely be using them for years to come. Thank you again for your help!
Kimberley Ferreira
Kimberley Ferreira
Srinder and Ram has been extremely helpful in sorting out our accounts (big mess) for my company due to the last accountants we had. Very nice people to deal with and make you feel at ease. Nothing too much trouble with them and also happy to help on phone or email and get back you the same day. Would highly recommend to anyone from a sole trader to Limited company.
Kay Attwood
Kay Attwood
After years of trying to do my 'small business' accounts myself, having no formal accounts skills or qualifications, I decided to seek professional help via Jays Accountants. I should have done it years ago! They are so very friendly, professional, helpful and knowledgeable and have already given me plenty of great advice to make the running of my business smoother and therefore, more effective, costs and logistically. I feel a great sense of relief having them only an email or call away, to sort something quickly and efficiently. I'm so glad I have them on board. As for cost, its very economical and not as much as you might think! Yes, I have to pay a little more now to have them but they are worth every penny to me. My accounts are correct and up to date. No more working to the wee hours to get my tax return in on time! That in itself is worth every penny! If you're thinking about getting an accountant or changing, call Jays. You be SO GLAD you did! I am! I'll never look back.
I wouldn’t trust my accounts with anyone else, they tell me exactly what to do and when. Excellent service and always a fast response. Can’t recommend highly enough.
Dawn Hayward
Dawn Hayward
As a customer of Jays for many years, we can't thank them enough. Great service, advice and support. We know we are in the best hands.
Hannah Proudfoot
Hannah Proudfoot
We recently switched to Jay's after receiving poor advice from another accountant, and the service has been brilliant so far. Ram & Srinder have made great recommendations for our business accounting, and set us up on a new system and provided training. If you have a small business and are looking for dedicated accountants who provide a personal and reliable service, Jay's is the one!
David Sculley
David Sculley
Been with Jay's Accountants a few years now. Very happy with the service, always reply to emails promptly and any queries dealt with fast. Having a Home Improvements company, during COVID-19 things haven't been easy, and like many others I had to stop working. The team at Jay's accountant helped me and my wife with the steps to take through the Government support schemes. Highly recommend
I would highly rate Jays after my initial experience with them. Ram very quickly review my problem and explained his findings. Such a refreshing change to have a user friendly and professional organisation who operate in real time. Highly recommended.
Lisa Winyard
Lisa Winyard
Jays have been our accountants for a number of years and over this time have provided a professional and first class service. We would not hesitate to recommend Ram, Srinder, Calliope, and Verity who are all friendly, approachable, and extremely knowledgeable. We have a great working relationship.
Viv Ward
Viv Ward
Our small payroll has been well maintained by Jays and they give good advice at all times

We have more, but that would be just showing off! Why not call us today and find out exactly why over 400 of our clients are happy? We’ll make sure that you leave our office with a smile and the confidence that we’ll help you and your business.

Our Accreditations/Awards