Frequently Asked Questions
Do you charge for the first meeting?
The first meeting is FREE where we’ll be happy to answer your questions and talk to you about your accounts, tax or business affairs.
What is the benefit of having a Chartered Certified Accountant?
Belonging to one of the main Chartered bodies means that you are dealing with accountants who are highly trained and be assured that if there are any problems, the ACCA will be at hand to listen to your problem.
Can you improve on my current accountants offering?
If you come into see us, we are sure that we will be able to suggest improvements to your current situation.
Why should I come to Jays Accountants?
You just need to see what our clients have been saying for many years about our services. We are interested in building long term working relationships with clients.
What size of business does Jays Accountants handle?
From small sole trader to £5m turnover family businesses – we have the skills and resources to handle a range of business types and industries.
What software can Jays use for my business?
If there is a particular software you use, we can work with that. But if you need help in deciding what software you should use, we can advise on that too.
Can you setup cloud accounting for my business using Xero or Sage?
We have been setting up and training clients to use a range of accounting solutions but we have found Xero to be the best with Sage coming in second.
Do I need to learn bookkeeping?
You can do as much or as little as you want. Remember your primary aim is to successfully run your business – we can accommodate all working arrangements.
Do I need to come in and see you or can I talk to you over the telephone?
It is best to come in and see us but if that is not convenient, the initial meeting can be over the telephone. However, we will need to see you in person at some point due to Money Laundering regulations.
My current accountant has made a mess of my tax, what can I do?
Sadly, we see this now and again. We have look into the problem and suggest a course of action. If your current accountant is Chartered, you may be able to recover rectification costs if you can show their Regulator that the accountant has made those mistakes.
If the person handling my business goes on holiday, how can I get help?
You are in good hands here because everybody at Jays is aware of each client. We are a small firm and we work as a Team.
How does Jays Accountants bill me?
Based on the type of services you want us to provide, we provide a schedule of charges that will apply and monitor that with our time ledger. We normally bill on a quarterly basis for VAT clients or when we have completed the work.
Can I have a fixed monthly fee?
We now offer fixed monthly fee plan that will be for a minimum period of 12 months.
How do I change accountants?
If you would like Jays to be your new accountants, then all you need to do is to write to your old accountants informing them of your decision. If they are Chartered, then the handover will be smooth but in any event it is rare for any problems to arise in changing accountants.
I don’t know what I can claim against my business income?
It will depend on your business as any expense that you incur for the business should be tax recoverable. Where there is a problem is when there are expenses that could be personal and business such as your mobile telephone.
Can Jays deal with HM Revenue & Customs on my behalf?
If we have prepared your tax returns, we will deal with HM Revenue & Customs should any questions arise.
I have a rental property that I have not disclosed to the HM Revenue & Customs, am I in trouble?
There is an Amnesty in force that enables taxpayers to tell them about these properties. You will pay the tax, interest and a small penalty. If they find out you have a property that you have not declared, the penalty could be as high as 100% of the tax due.
Our Complaints Procedure
If you feel that we have not provided a professional service to you, our complaint procedures are that you first contact Ram Panesar to address your concern.
If you feel that we still have not resolved the issue/concern or you feel that we have fallen well below the standard expected, then as members of the ACCA, you can address your concern to them and they will help you to resolve matters. This is the reason why it is important to always use a Chartered Certified Accountant. You should ensure that such option is available when you engage any other accountant, if we cannot meet your needs.
You can find out more details abut the ACCA from here:
https://www.accaglobal.com/vn/en/footertoolbar/contact-us/make-a-complaint-about-an-acca-member.html
What Our Clients Say
We have more, but that would be just showing off! Why not call us today and find out exactly why over 400 of our clients are happy? We’ll make sure that you leave our office with a smile and the confidence that we’ll help you and your business.
Our Accreditations/Awards
